Features

Automatic Call Transcripts

Every conversation is automatically transcribed in real-time with industry-leading accuracy. Our advanced speech-to-text engine supports multiple languages and accents, ensuring no detail is missed.

Real-time transcription with <99% accuracy
Support for 50+ languages and dialects
Speaker identification and separation
Punctuation and formatting included
Searchable archive with full-text search
Export in multiple formats (JSON, TXT, PDF)
Sentiment analysis and keyword extraction
GDPR-compliant data handling

Real-time Webhooks

Stay informed with instant notifications about every event in your voice AI system. Configure webhooks to receive real-time updates and integrate seamlessly with your existing workflows.

Supported Events

Call started/ended
Transcript completed
Recording available
AI response generated
Transfer initiated
Error occurred
Custom triggers

Retry logic with exponential backoff
Signature verification for security
Configurable timeout settings
Detailed delivery logs

Seamless CRM Integration

Connect DigitalX with your existing CRM systems to create a unified customer experience. Automatically sync call data, transcripts, and insights directly into your CRM records.

Supported CRM Platforms

Salesforce (Sales Cloud & Service Cloud)
HubSpot CRM
Microsoft Dynamics 365
Zoho CRM
Pipedrive
Zendesk Sell
Custom CRM via API

Integration Features

Automatic contact matching and creation
Bi-directional data sync
Call logging with full context
Task and follow-up creation
Real-time updates
Custom field mapping
Conversation analytics dashboards

Enterprise PBX Integration

Integrate DigitalX with your existing phone system for a hybrid approach. Keep your current infrastructure while adding AI-powered capabilities to enhance your communication workflows.

Supported PBX Systems

Asterisk
FreePBX
3CX
Avaya IP Office
Cisco Unified Communications Manager
Mitel MiVoice
NEC SV9100
SIP-compliant systems

Integration Methods

SIP trunking for direct connectivity
Call forwarding and transfer
IVR replacement or augmentation
Queue overflow handling
After-hours automation
Voicemail transcription
Call routing based on AI analysis

Twilio Integration

Leverage Twilio's global telecommunications infrastructure combined with DigitalX's AI capabilities. Build powerful voice and messaging applications that scale globally.

Twilio Services

Voice API for calls
SMS and MMS messaging
WhatsApp Business API
Programmable Chat
Video capabilities
Phone number provisioning

Integration Benefits

Use your existing Twilio account and numbers
TwiML bin integration for easy deployment
Webhook-based communication
Real-time call control via Twilio's API
Conference calls with AI participants
Recording and transcription
Global phone number support
Unified billing through Twilio

Use Cases

AI-powered customer support lines
Appointment scheduling and reminders
Order status notifications
Survey and feedback collection
Emergency alert systems

Advanced Analytics & Insights

Understand your conversations with powerful analytics and AI-driven insights. Make data-driven decisions to improve customer experience and operational efficiency.

Real-time dashboards and metrics
Sentiment analysis across conversations
Topic extraction and clustering
Customer satisfaction scores
Agent performance analytics
Call volume and peak time analysis
Conversion tracking
Custom reports and exports
Predictive analytics
A/B testing for voice scripts

Powerful Features for Modern Communication